Got questions?
The Lab Club
How do I join the cleanjourney™ Rewards Lab Club?
It’s simple. Just create a free account or log in to get started. You can track your points, check your status, and redeem your rewards all from [Rewards Page].
How do I use my points?
You can swap your points for discount coupons ($5, $10, or $15) in two ways:
At checkout: Just select your available reward from the dropdown menu before you pay.
In your account: Head to the [Rewards Page], click "Redeem my points" on the coupon you want, and copy the code into your cart.
Plot twist: Our coupons are stackable. You can use more than one reward code on a single order to maximize your savings. They also play nice with other on-site promotions or promo codes.
Are there any restrictions on my rewards?
Your points are valid on every product we offer.
Just a heads-up: they can’t be used to cover taxes or shipping costs, and they aren't exchangeable for cash.
Gift card policy: You won’t earn points when purchasing a gift card, but you definitely earn points when you use one as your payment method at checkout.
How can I leave the rewards program?
We’d be sad to see you go, but we get it. If you’d like to leave the program, just reach out to our Customer Care team. They’ll take care of closing your rewards account for you.
How can I earn points (and how can I earn them faster)?
You earn points for every dollar spent (excluding taxes and shipping). Looking to boost your balance? Here are a few ways to level up faster:
Welcome to the club: 150 points
Celebrate your birthday: 100 points
Leave a review: 150 points
Add a photo to your review: 200 points
Note: Points from your orders will show up as soon as your payment is confirmed. For everything else (like reviews or birthdays), please give us 24–48 hours to get them into your account.
How do I get my birthday points?
Just log in to your account and add your birthday to your profile. We’ll take care of the rest.
The fine print:The 30-day rule:
Make sure to register your birthday at least 30 days in advance. If your big day is sooner than that, your bonus will just be delayed by 30 days for this first year.
Missed this year? If your birthday has already passed, your points will land in your account on your next birthday.
Do my points expire?
Yes, points are valid for 12 months from the date you earn them. We’ll definitely let you know when they’re getting close to expiring, but make sure to use them for a little self-care before they’re gone.
Refer a Friend
How do I refer a friend?
Easy peasy! Just grab your referral link from the Refer a Friend page and share it with everyone you know! They'll get a $15 discount code via email for their first order of $30 or more. Once they make a purchase, you'll score your own $15 discount code for your next $30+ order.
Do I need an account to refer a friend, and does my friend need one too?
No account needed, neither for you nor for your friend! Simply grab your referral link from the Refer a Friend page and start sharing.
How do my friend and I get our rewards?
Your $15 codes will slide into your emails once everything’s good to go. Don’t forget to check your inbox, spam, or junk folder—just in case. Still can’t find it? Hit up our Customer Service, they’ve got you covered.
Do the $15 codes expire or have any limitations?
Yup! Each code is valid for 1 month from the date you receive it and can only be used once. Don't wait too long — use it before it's gone! Not sure about your code's expiration date? Hit up Customer Service and they'll help you out.
Can I refer someone at the same address or refer myself?
No finessing allowed! Referrals must be for different addresses, and self-referrals aren't permitted either. Our program is all about sharing the love with the people around you — not yourself!
How many friends can I refer?
The limit does not exist! You’ll get $15 for every friend who makes a qualifying purchase. Just remember, self-referrals and those within the same household aren’t valid.
When should I expect my $15?
As soon as your friend makes an eligible $30+ order, your $15 reward will be sent straight to your email! If it doesn’t show up, just reach out to us and we’ll check it out for you.
I didn’t get my reward—how come?
If you haven’t received your reward, it could be because your friend hasn’t placed an order yet, didn’t meet the minimum purchase, or isn’t eligible (e.g., they’re already a customer). Hit up our Customer Service team, and they’ll get you sorted!